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Powerful Solutions for Resellers and Partners |
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Call Center
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PhoneFusion’s hosted, blended Virtual Automated Call Distribution (ACD) and Predictive Dialing System is available as a private branded model for resale and is provided in a Software as a Service model (SaaS), which eliminates the need for purchasing, installing and maintaining a complex call center solution. PhoneFusion’s Virtual ACD and Predictive Dialing applications may be integrated with a reseller’s existing telecommunication services and offers databases and CRM tools. With real time Web-based system controls and administration, call recording, remote monitoring, sophisticated skills-based routing and comprehensive reporting, PhoneFusion offers a suite of features that call centers and businesses require most.
Some of the available Call Center features are listed here. Roll your mouse over each one for a complete description. |
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| Skills Based Routing |
Real Time Remote Monitoring |
| Remote Barge-In |
Call Recording |
| Preview Dialing |
Manual Dialing |
| Comprehensive Reporting |
Web-Based Administration |
| Real Time Agent Statistics |
Web-Based System Controls |
| Gate Specific Routing Options |
Call Deflection |
| Real Time 3rd Party Data Integration |
Scripting Engine |
| Reverse Matching |
Cold or Warm Transfer |
| URL Posting for Custom Data Presentation |
Transport Layer Independent |
| Powerful Inbound Routing Controls |
Flexible Self-Service List Loading |
| Fixed Mobile Convergence | |
Please click here for screenshots of our Call Center product. |
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