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Back Office Administration
 


PhoneFusion Extra Strength PhoneTM (ESP) private label products provide comprehensive back office tools allowing resellers to manage their applications and customers. These tools may be customized for specific resellers to integrate into their existing provisioning and billing systems.

PhoneFusion IntelegenTM Virtual Call Center product has a very sophisticated suite of back office tools for the reseller to manage customers or agents. The system supports a hierarchal relationship that allows for the segregation and support of the resellers’ customers.

Click here to see screenshots of our back office administration
Some of the back office tools for PhoneFusion One’s Unified Communication product include:

 Some of the back office tools for PhoneFusion Intelegen’s Virtual Call Center product include:
Customer Search
  • By Number
  • By Account
  • By User Name
  • By Credit Card

Account Information
  • Basic Information
  • Credit Card
  • Account Notes
  • Billing Activity
  • Suspend Account
  • Cancel Account

View/Change Service
  • Activate New Number
  • Choose New Number

Create New Account

Agents
  • Sub Agents
  • Agent Profiles
  • Enroll Agent
  • Delete Agent
  • Change Agent Manager
  • Activate Agent Number
  • Commissions

Accounts
  • List of Reseller’s Customers



 ACD Status
  • Inbound Gate Stats
  • Inbound Overview Stats
  • Login Overview Stats
  • Outbound Campaign Stats
  • Agent Stats
  • Combined Inbound Stats
  • Combined Outbound Stats

ACD Reports
  • Call Detail Record Search
  • Inbound Call Detail Report
  • Survey Detail Download
  • Dialer Campaign Disposition Report
  • Historical Dialer Completion Report
  • Monthly Billing Report
  • Agent Billing Report
  • Gate Stat Report
  • Agent Session Report
  • Survey Report (statistical)
  • Hourly Agent Disposition Report
  • Agent Campaign Disposition Report
  • Dialer Result Download
  • Monthly Billing Report Detail
  • Global Usage Report
  • Hourly Inbound Report

System Users
  • Assign and Manage System User Levels

System Utilities
  • Manage Telephony Servers and DNIS Pools
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